Privacy Policy

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Last Updated: October 2020

Our Privacy statement put simply

So that we can provide you with our delicious macarons, you’ll need to share some personal information with us. As part of our privacy policy, we’ll make sure any personal details you share with us is safe. We won’t use your details to contact you with marketing unless you provide us with your consent – and if you change your mind and no longer want to receive marketing information, all you need to do is let us know. However, we may contact you with regards to a transaction using the personal information you have provided us. Whilst you’re taking a look around our site, your browsing activity is stored and we us Google Analytics to review the performance of our website with this data.

Introduction to Privacy

Milly’s Patisserie Ltd respects your privacy. This policy explains the accepted privacy practices for Milly’s Patisserie Ltd services and describes the way we collect and use your personal information and how you can verify or control the use of the information you provide.

Notice about children’s privacy 
Our services at Milly’s Patisserie Ltd is not directed at children under the age of 18. If you are under 18, you may browse our products and services. However, you may not purchase products or provide Milly’s Patisserie Ltd with any personal information.

What information do you collect?
Milly’s Patisserie Ltd does not knowingly collect your personally identifiable information without your consent. To place an order, you will be asked to provide personal details such as your full name, a valid e-mail address, and payment details such as credit or debit card information as well as delivery and billing addresses.

What happens when you visit our site?

Milly’s Patisserie Ltd may use various measures to collect further information about your habits to maintain and enhance your experience online.

For example, we may record and analyse the frequency and scope of your use of its services, the duration of your sessions, any pages on our website that you visit, the Internet Protocol (IP) address that you use to access, the geographic location of the computer system that you are using and the browser and operating system that you use.

Milly’s Patisserie Ltd may collect and organize this information either by itself or by a third-party service (such as Google Analytics).

What does Milly’s Patisserie Ltd do with your personal information? 

We will use the personal information you provide to make sure you have a positive experience with our services. As a result, we may use your personal information to contact you regarding your order, provide you with order updates and notifications that will help to keep you informed throughout your purchase.

If you have provided prior consent, we may contact you with marketing information about new products and services we offer.  

• to comply with any applicable law and assist law enforcement agencies as required;
• to collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts, and any other misuse of our services;
• to take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with our services;
• For any other purpose stipulated in this policy, or in the Terms of Use.

The information Milly’s Patisserie Ltd shares with others
Milly’s Patisserie Ltd does not sell, rent or lease your personally identifiable information to third parties for any of their marketing purposes.

Milly’s Patisserie Ltd may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:

• When you purchase our products. In these cases, Milly’s Patisserie Ltd will share your information only to the extent required to facilitate your purchase, including by transmitting your order details and your credit or debit card details, or using an external order tracking system, which requires the uploading of your order details and address.
• If Milly’s Patisserie Ltd reasonably believes that you have breached the Terms of Use, or abused your rights to use its products and services, or performed any act or omission that Milly’s Patisserie reasonably believes to be violating any applicable law, rules, or regulations. In these cases, Milly’s Patisserie Ltd may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing;

Opt-out and deletion of personally identifiable information

At any time, you may opt-out of Milly’s Patisserie Ltd mailing lists, by sending an email to: millys.patisserie@hotmail.com. In any case, Milly’s Patisserie Ltd will not share your personally identifiable information with any advertisers, without your explicit consent. It may take Milly’s Patisserie Ltd up to ten (10) business days for your opt-out request to take effect.

If you wish to delete your personally identifiable information that is stored on Milly’s Patisserie Ltd’s database, you can either notify Milly’s Patisserie Ltd of such a request at the following email address: millys.patisserie@hotmail.com or you can delete your account via the ‘My account’ page when logged in.

Information security 
Milly’s Patisserie Ltd implements information security systems and procedures, to secure the information stored on Milly’s Patisserie’s system. Milly’s Patisserie Ltd cannot guarantee that our services are immune to unauthorized access to the stored or transmitted information and to other information security risks. If Milly’s Patisserie Ltd’s security is breached, you will be duly notified.

Changes to this Privacy Policy 
Milly’s Patisserie Ltd may change and update the terms of this policy from time to time. All substantial changes that are made to this policy will take effect thirty (30) days following their initial posting. Other changes will take effect seven (7) days after their initial posting unless Milly’s Patisserie Ltd amends the policy to comply with legal requirements. In the latter cases, the amendments will become effective as required, or ordered.

If you do not agree with any of the amendments to this policy, then you must avoid any further use of the products and services at Milly’s Patisserie Ltd.

Contact us
You are welcome to contact Milly’s Patisserie Ltd with requests, queries and questions regarding this privacy policy by email at: millys.patisserie@hotmail.com

Many thanks,
Team Milly’s Patisserie